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Report: #1484283

Complaint Review: American Airlines - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Jeanette — Oklahoma City OK United States
  • Author Confirmed What's this?
  • Why?
  • American Airlines P.O. Box 619616 Dallas, Texas United States

American Airlines Would not honor the ticket I paid for Dallas Texas

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I purchased a round trip ticket between OKC and DFW.  I also had a reservation with britnish airways from DFW to Hyderabad India.  We had some bad storms in Okc the night before my departure.  Because of this a lot of flights were delayed or cancelled the day of our departure.  I tried calling AA twice but it was a 2 hour wait.

 I absolutely could not miss my flight to Hyderabad so I made a decision to drive to Dallas.  Because I was a “no show” my return flight has also been cancelled.  I called and was on the phone with American for over 3 hours but they would not honor my return flight because my ticket wasn’t valued at 200 or more.

 I paid for my seat both ways and I have read over all the rate rules for my ticket and see absolutely nothing about a no show cancellation policy.  I am furious!  The absolute worst customer service I have ever seen.  This is just a money scheme and they are purposely ripping off their customers.

This report was posted on Ripoff Report on 08/30/2019 03:24 AM and is a permanent record located here: https://www.ripoffreport.com/report/american-airlines/dallas-texas-honor-ticket-i-1484283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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