Amerigas Amerigas They locked my propane tank with a promise of refunding me the dollar amount of the remainder of the propane left in the tank. I had sold my house and they not only did not refund me for the $147.79 owed me, but they sent me the bill of $ 69.99 (setup fee?). owed by the new owners for propane. service. Fayetteville North Carolina Fayetteville North Carolina

Since Jan of 2017, we were a customer of Amerigas in Fayetteville, NC.  On or about August, 2021, I knew I was moving out of state and contacted Amerigas to determmine what would occur when I cancelled my service with them. 

The service representative at the Fayetteville office told me they would lock my tank and refund me for the dollar amount of the remaining propane.  As it happened, the new owner decided to obtain service from Amerigas.  Apparently, Amerigas either did not follow through with locking the tank or they unlocked it, allowing the new owner to use it. 

When I called Amerigas, their system had been turned over to what seemed like a hotbox, so we never could reach the Fayetteville office.  Since moving out of state, I have contacted Amerigas on nine separate occasions to no avail in obtaining my refund. 

I have been hung up on, told several different stories and have been put on hold for a period of about 40 minutes with the representative never returning to the phone.  At one point I was told I would get the refund within 4 weeks but it never occurred. 

So as of this date, I am due a refund of $147.79 and they have added insult to injury by sending me a bill that the new owner owes for $69.99 (we didn't even live there in the state).