Angie’s List, Angi Inc. Failure to payback and fix damage Indianapolis IN

I had a plumbing leak in my upstairs bathroom, I went to Angi and booked a plumber to come out and fix my leak. The plumber showed up a day later than he was suppose to which was annoying because I wanted the leak fixed. The plumber charged me $60 for parts on top of the $341 I already paid. The plumber left saying the leak was fixed as I was working in the yard. My fault should have checked but I trusted him. The leak in fact was not fixed and my walls were destroyed from him cutting them out.

I called Angi and disputed the work and they said they would reimburse me the $60 for the parts and send another plumber out for the happiness guarantee. Angi booked another plumber and he showed up to my house the following week and left saying he did not have the parts, he also said the first plumber did not have to cut into the walls as he needed to go from  the garage ceiling since the tub was over the garage. We rescheduled and then he never showed up again saying he broke his arm. 

I called Angi back and they scheduled a 3rd plumber to come out, the 3rd plumber never showed up, I called Angi and they tried to contact the 3rd plumber, he was a no answer so Angi cancelled the booking and asked me when they could send a 4th plumber out. At this point I am furious and asked to cancel everything and get my money back. Angi said they were going to reimburse me $341 in 3-5 business days. In a couple days I received $281. So I called them to see why it was not correct, they said because they already gave me $60 back. 

I explained to them that Angi reimbursed me for parts the first plumber made me purchase which were not needed and did nothing to fix the leak.

Basicslly after 20 calls I have still not received the balance and the last person I spoke with said it is a credit which I will never use Angi again and requested the money. They finally agreed and said another 3-5 business days. Today is the 6th days and no money back almost 2 months later.

I had to call a real plumber out to fix the leak which was expnsive and I explained if I never used Angi and used a real plumber I would not be in this situation, considering the people they send are more handy men and not real plumbers. 

Ok so as for the damage, they made me file a claim, which a did. I sent pictures and all the information they needed. They responded by saying I needed to hire somebody to come out and give them the receipt, well at this point I did not trust them since I am already having issues to get my $60 back. So I went and bought all the materials needed as a manager told me to do on the phone and submitted the reciept. Now I get a response saying I need to file with my insurance. 

This is a joke and they are not doing anything to help me other than put all the pressure on me. Angi did not fix my plumbing and did not fix my damage. 

Angi is a handy man company and I even said you are the experts with all the professionals to send to my house and fix damage and they refuse and expect me to do all the leg work. 

I highly advise to never use Angi for any work. It may cost more to use a real competition any but at least you will not be screwed around and ripped off!!!