Complaint Review: Angies List - Brier Washington
Angies List Scot Theobold Angies representative lied about services and contract type, length, billing Brier Washington
I was contacted by a sales rep [whom I cannot identify] that stated I could get Angie's list service for $300 "for the year". I confirmed this several times verbally. I know my budget, and did not have $300 to pay them per month!
After a couple of days, I received an email showing 20 categories of "handyman" activities I was not doing or did not want to be getting calls for. Scot Theobold [my account rep] called me to see how it was going [I may have received 1 customer call]. I explained that I did not like the categories they had me in. He said I could be added to another group for another $250 per month!
That is when he said they were charging me $300 per month! I repeatedly refuted the claim and said that the sales agent did not at any time tell me it was $300 per month. Scot said he would get back to me and confirm what I had said.
Several days passed. and I called Scot, but he was conveniently out of town. When I did connect with Scot again, I was charged $300 for the second month. Then Scot informed me it was illegal to record phone conversations in Washington, and that I could not hear the conversation. That is a bald-faced lie! I was informed the conversation was being recorded and did not ask them to stop recording [wasington state law]!
Later Scot told me I had agreed to a contract for $300 per month.
I told him to cancel my membership, and I received a cancellation fee for $1050. I disputed the second month and the $1050 fee with my bank.
Angies List is a rip-off to vendors, period. I had to cancel my credit card to stop the auto payment collection.
Many of the calls I received were way out of my pre-determined service area as well.
This report was posted on Ripoff Report on 12/07/2019 10:28 PM and is a permanent record located here: https://www.ripoffreport.com/report/angies-list/brier-washington-scot-lied-1488767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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