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Report: #1481990

Complaint Review: Under Armour - Baltimore Maryland

  • Submitted:
  • Updated:
  • Reported By: Dave — State College Pennsylvania United States

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Recently my father had purchased some Under Armor clothing at Gander Mountain for my son. Soon after him getting them my father Pasted away. The clothing size was not correct and then we found out that Gander mountain had closed.

My son called Under Armor and told them what had happened and how he did not have a receipt but the tags where still on the product. The gentleman at Under Armor said I am so sorry to hear that please put the clothing in a box and I will send you a label to return it. My son also asked him if they had any warranty on his pants.

The gentleman at Under Armor said yes put it in the box as well and we will look at it. My son was so delighted about this he told our entire family about this. So, we got the label and sent the clothing back. After 10 days my son called back to see if they had heard anything.

The person said yes, they received it and would look at it. The very next day we get a letter back with the clothing saying that there was no receipt and some used clothing, so they would not even look at it. My son then called the person back on the letter at Under Armor.

The person who answered the phone was CSR Michelle who he asked why did you send it back? She said because there was no receipt and some used clothing. He then explained everything again. She said I am sorry but there is nothing I can do so my son said let me speak to your supervisor. She then came back saying I can give you a 40-dollar gift card.

He said that is not what was told to me and no, I want to speak to your supervisor. Then another girl got on with the name CSR Alyssa and said that is all we can do. He told her the entire story and she laughed at him. He said I want to speak to your supervisor and she said there is no one higher than me. He said there must be. She said no and if you call back you will get me and laughed and hung up on him.

He was so upset he called me crying. I then called the corporate office and left a message for a person named Rebeca. After 4 days of no answer I called and asked for the president and they said he would not talk to me, so I left another message for Rebeca. I am 59 years old and work for a large corporation and cannot believe that this company allows this type of behavior and treats its customers this way.

I also found out the dont have a written warranty? dont we find that odd. They complain that the customers are bad but this company treats thier employees better then the customer Please show support and dont by thier product.

This report was posted on Ripoff Report on 07/16/2019 07:37 AM and is a permanent record located here: https://www.ripoffreport.com/report/armour/baltimore-maryland-laughed-1481990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
6Consumer
0Employee/Owner

#9 Consumer Comment

To the person that wrote the Original report

AUTHOR: Bob - (United States)

POSTED: Friday, July 19, 2019

I am sorry to hear what has happened to you. I am a Vice President of a nice size company. I would like to start out by saying i am sorry for the way that company has treated you. I know there are two sides to every story. I think you are correct with what you are saying on here. I also think the person who said that the president and CEO would not take the time to talk to you is wrong.

I make it my bussines to go out to this site and other sites to see what people are saying about my company. so when that person says that we dont do this, they are wrong. I also agree with you that the person who is fighting back with you has had way more information then what you original wrote. Plus what other consumer would take so much time to disagree with you lol.

I have seen other adds like this before where some times there coworkers or family members create accounts as well to try and make it look like a group of people are in agreement. I normally dont respond to these adds but seeing the games that are being played here i had to.

Hang in there and dont let these people bring you down they have no idea what they are talking about. If i where you, I would just stop responding to them and dont get sucked into there games. I know i will never buy there products again and thank you for opening my eyes.

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#8 Consumer Comment

Moron

AUTHOR: Jim - (United States)

POSTED: Friday, July 19, 2019

The only moron here is you.  You haven't been speaking with anyone at the company here on this site; I mean no wonder you think you got ripped off.  You are clearly too stupid to even realize this.

However, here is an absolute truth, and we see it here on this website all of the time:

You thought the product was absolutely great when dead dad gave your son a gift he probably bought maybe 3-5 years ago.  I mean you and your son had no problem with the gift or the product when the gift was received - you were probably very happy until you found out the product didn't fit.  It was only when you returned the product, then the company said they wouldn't give you anything except a $40 gift card.  Now all of a sudden they are an evil corporation with low quality product that made your spoiled and entitled SOB son cry.  That's why no one believes your crap for a minute.

For those that may be reading this, the person who posted the complaint thought the product was absolutely great and of high quality until the individual then tried to return a 3-5 year old used product back to the manufacturer.  The corporation offered the complaining moron a $40 gift card and he refused it.  He is an idiot without equal in this world...  While we make no particular judgment about the company one way or the other, the person posting the complaint is not rational.

That's the bottom line....nothing else need be said

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#7 Author of original report

Your are an idiot

AUTHOR: Dave - (United States)

POSTED: Thursday, July 18, 2019

 What part of I don’t care about a refund don’t you get. The whole purpose of my complaint is how you treated my son and how you keep continuing to lie about being from under Armour. You seem to have all the answers but every time you open your stupid mouth nothing that has anything to do with my complaint comes out only what you want to say about my complaint. Learn to read and then maybe you can speak with intelligence.

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#6 Consumer Comment

Nobody Here Works at Under Armor

AUTHOR: Jim - (United States)

POSTED: Thursday, July 18, 2019

Try and get a clue here - no one who comments here works at this company.  You posted to a public website and the public is responding.  Do you understand??  We do not find your complaint compelling in the least and if you don't understand, then let me spell it out for you - in your words...

1.  If the store your father purchased the clothing items from closed in 2017, then it would be impossible for the purchase to have been done recently, so your complaint and your credibility already get off to a bad start with those of us who are reading this.  However, your son contacts Under Armor and they ask to go ahead and return the item and we'll look at it (your words).  There was no commitment by the manufacturer to do anything or provide a refund - otherwise that would have been part of the narrative you provided.  Perhaps your son read more into their response or expected more?  However, there should have been no expectation of anything coming out of this.

2.  The manufacturer looks and of course, there is no receipt - just some clothing with tags and some used clothing (your narrative).  So they have no idea how much Dad paid for the item (inferred from the narrative); given that the business closed in 2017, they were offering discounts just to move inventory and pay their suppliers well before they closed.  I mean nobody closes shop when they're doing well, right?  Now, if your father purchased the items at a "Going Out of Business" sale, then clearly the price paid for the items was not retail (my words and obvious).  So Under Armour says they can't do anything because, of course, they have no idea what they have in front of them (inferred from your narrative) except it was some tagged clothing and some used clothing.  So (your words again), they eventually offer you a $40 gift card after some back and forth (your words and your rebuttal).

3.  All this time, you keep wanting to elevate this to a CS supervisor, eventually ending up with you trying to call the President of the Company (seriously??) and leaving a message with someone who isn't going to call you back.  If you really work at a large company (your words), then you would know the President of the company would either tell you go speak to the CS manager (who you already spoke to) because dealing in minutae is not the President's job, or will simply ignore you for the same reason.

What is unclear is your expectation - It sounds like you wanted to be paid face value for the returned items?  That isn't a realistic expectation.  There was no receipt, therefore there was no way for anyone to determine how much Dad paid for the items.  It was bad enough the manufacturer probably took a bath on outstanding amounts owed when the retailer went belly up in 2017, however that isn't the reason you were offered only a gift card.  There are several reasons why a manufacturer provides only a gift card and not a cash equivalent to someone who returns product to the manufacturer instead of the retailer without a receipt - none of those reasons needs to be detailed here.

None of the remaining parts of your report are relevant to your case - I sifted through the most important elements of the case to present the issues as they are without the bias.  Now, you were offered a $40 gift card and I don't really know if that's the best they could do, but if you went back and forth enough, then I suspect a $40 card is really about the best they would offer.  They weren't under any obligation to even take the items back, offer a $40 gift card, etc....  However, the manufacturer also recognizes the retailer, who should have been the party you really only had recourse toward, was out of business.  So they did something they didn't have to do - they offered the $40 card.

Finally, and I will say this again:  No one who comments here works for the manufacturer.  Most companies do not come to ROR and rebut because there is little interest for them to respond, and the less they respond, the better.  Simply because we disagree with you does not mean we work for or represent the manufacturer.  We are the public commenting on a public website.  That is all....

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#5 Author of original report

Why do you keep lying about being at Under Armour

AUTHOR: Dave - (United States)

POSTED: Wednesday, July 17, 2019

 How do you know I was not on the call? The only way you know that is because you work at Under Armour and heard the call. Everyone on this site can see what you are trying to do. Stop lying and tell the truth. I don’t care about returning the product. The reason I am upset is because of the way your company treated my son also how much you guys lie and how big of cowards you all are.

Grow up and tell the truth people here can see what you are doing. I tell people every where I go about your company. Today I met a guy who said he will not buy your product because when he asked your company to donate socks to vets you guys told him no.

It is amazing how much bad things I hear about your company. As far as why do I say they treat the employees better then customers is because they won’t listen to my complaint and after all this kept you as an employee. You are making your parents proud "NOT”.

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#4 Consumer Comment

I don't see it

AUTHOR: FloridaNative - (United States)

POSTED: Wednesday, July 17, 2019

There is nothing I can say or do to make you believe I am a normal consumer and not affliated with Under Armor at all. But, that is all that I am - just a consumer. I have no dog in this fight.

The information I mentioned in my rebuttal is directly from your complaint and from a brief google search that anyone can do on Gander Mountain.  Take the time to do some research and you will see for yourself.

Getting angry at a manufacturer that didn't sell you the clothing won't solve the problem. Teaching your son how to properly, and timely, solve a size problem with a gift he has received will be much more rewarding for your son and possibly for you too. Good luck. 

 

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#3 Consumer Comment

I am sorry for your loss. But.....

AUTHOR: Robert - (United States)

POSTED: Tuesday, July 16, 2019

You say that they offered me 25 instead of 40. This was their second offer so only some one from Under Armour would know this

- I read and reread the other poster's comments and no where in their post did they mention anything about a $25 Gift Card. The only amount they mentioned was the same amount you mentioned...the $40 card. Which apparently according to you was their second offer. I have heard of "Reading Between the Lines", but I think you may be trying to take it a bit too far.

Anyways, I am really confused as to exactly what you are expecting them to do in order to make this right? As based on your narrative, you have one used item and a couple of unused items that are at least a couple of years old. Do you expect them to give you back the full value of what the price tags say? They may have the price tags still on them, but that is not proof of what was actually paid for them.

As for them laughing at your son. No one here...not even you...were on that call and everything you got was second hand(and we are getting 3rd). I'm not trying to justify anything they may have said, just that what they have said may not have had the same meaning as your son thought and giving you a different perspective.

If you want to think that person is one step above the Devil and the rudest and cruelest individual on earth, that is your choice. But the first two reps even by your own narrative seemed to be sorry for your loss. It was not until the 3rd rep that he was laughed at, and at the same time it seems as if she may have been more surprised or laughing that you were trying to get some sort of refund on items that were defiantly used and/or old.

The real WTF moment comes in when you start talking about how they treat their employees better than customers, and how "they" say their customers are bad.  How in the world do you figure that?

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#2 Author of original report

Liar

AUTHOR: Dave - (United States)

POSTED: Tuesday, July 16, 2019

 You say that they offered me 25 instead of 40. This was their second offer so only some one from Under Armour would know this. You said you where not with them so how do you know this. See everyone how bad this company is and how they lie and cheat.

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#1 Consumer Comment

Gander Mountain went out of business over 2 years ago, May 2017

AUTHOR: FloridaNative - (United States)

POSTED: Tuesday, July 16, 2019

I am not affliated with Under Armor in any way at all. I am a consumer just like you.

In your complaint you mention that the clothing was a gift that was purchased by a family member from Gander Mountain.  You also mention that there is no receipt for this gift and that the gift giver has recently passed away. I am sorry for your loss.  

When did you try to return the clothing?  You don't specify in your complaint. I have to assume it is recently since you have just now filed the complaint today July 16 2019 and Gander Mountain closed May 2017.  

The company offered you a $40 gift card for used clothing for which you had no receipt two years after purchase. In my opinion, they were generous especially since the underware was a gift and the vendor that actually received the funds for the gift went out of business 2 years ago.  

Most retailers have a limitation on returns.  Looking up the old return policy of Gander Mountain it was limited to 90 days which is reasonable. Your return was long past 90 days. 

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