Report: #1476612

Complaint Review: ATT/Direct Tv - San Diego California

  • Submitted:
  • Updated:
  • Reported By: Helen Wheaton — San Diego California United States
  • ATT/Direct Tv 6919 50th st San Diego, California United States

ATT/Direct Tv AT&T cheating customers for leaving and wanting to that my phone number San Diego California

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I called att to disconnect my tv/telephone/ internet service with them on March 25.  I answered all their questions on why I was asking for the service to be disconnected on March 29th.  Because the new provider was hooking up their services on March 28th.  I told att that I wanted to keep my phone number that I have had for 30 years.

 I answered all the questions that they asked of me.  I received a email the next day from direct tv that my service was canceled on March 27.  Two days before I had requested.  On the 29th att did turn off their services.  On the 29th att send an email with instructions on how to return their equipment but nothing about how to return the direct tv equipment.  

They closed my att email address that direct tv should be sending me their information on returning their equipment.  On the 28th when the new provider turned on our services the phone number was not released by att.  Several phone call were made asking the status and still it was not released.  Now I'm being forced to reactive my old account/ new account in the amount of $64.00 so they can release my phone number to my new provider.

 This is wrong in so many way and I should not have to pay for them not porting over my phone number.  I have to open a account for 3 days so I can have my phone number back. Shame on AT&T. I want my money back!

This report was posted on Ripoff Report on 04/05/2019 03:49 PM and is a permanent record located here: https://www.ripoffreport.com/report/attdirect-tv/san-diego-california-att-1476612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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