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Report: #1451039

Complaint Review: Direct TV / ATT - Cedar Park TX

  • Submitted:
  • Updated:
  • Reported By: JOSE — Cedar Park TX United States
  • Direct TV / ATT Cedar Park, TX United States

Direct TV / ATT ATT / Direct TV promised to pay off $300 to my previous Service provider and never did. Cedar Park TX

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ATT called me on or about Nov. 2016 and said that i needed to renew my contract. Then they said that they were in joint with Direct Tv and they could offer a better tv and internet boundle. I told Att that I had just renewed my Tv service. They said that they would pay off the tv provider that I had. I told them that I was fine with what I had, but they insisted and in fact the boundle was great, but I told them that I would need to pay the current provider between $300 to $350 to cancel service because I just had renewed. The customer service rep. said that they would pay off the $300 or $350 so I could get the ATT/direct tv boundle. 

Keep in mind, all of," this conversation is being monitored and recorded for training purposes' ..... So I went with the deal and If I can recall, I only received $85 dll from Direct TV. I called Direct tv, ATT and always gave me the run-around. Finally in 2017 I called ATT and direct tv to cancel service.  So now I was stuct with two bills, $350 from my previous provider and now direct tv $300 for early cancellation fee. Direct tv did not comply with what they agreed and also has a derogatory on my credit history.  Like I said before all of this conversation I had with att and direct tv was recorded. Hum.....

This report was posted on Ripoff Report on 07/10/2018 06:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv-att/cedar-park-tx/direct-tv-att-att-direct-tv-promised-to-pay-off-300-to-my-previous-service-provider-1451039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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