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Report: #1496071

Complaint Review: US Bank Reliacard -

  • Submitted:
  • Updated:
  • Reported By: Dinyata — Rosharon Texas United States
  • US Bank Reliacard United States

US Bank Reliacard So called bank error took over a thousand dollars from my account and a month later my husband.

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  It was in the morning April 30th 2020,  I recieved a text alert advising 0.00 was decline on my account. I checked my account and noticed  503.00 plus fees was taken out of my account twice all around the same time. The alert was notifing me that whoever took the money tried a 3rd time and was denied due to the limit.

    It shocked me because no one uses my card and my card has never left my side. It showed these amounts were taken at a Wells fargo ATM in houston about 45 mintues from where I live. I never used a wells fargo atm at this point and I hadn't been to houston in months. I tried all morning to contact usbankreliacard customer service but after waiting almost 2-3 hours for an agent and being hung up on twice. I called wells fargo, and was told my bank will have to handle it.

     I tried to contact every number related to usbankreliacard but was always routed back to the same number in which I couldnt get through. Being extremly frustrated, I decied to call the police. I reported the fraud on my account. I received the incident number and report. I then tried all night and then in the morning some one finally answered. I explained what happened. I was told I can wait for them to send me a form to fill out and send it back to them or I can write a hand written letter explaining the details of what happened but I had to put on the written note some type of number that associated me with the account. I never was given this number before which I thought was odd.

I decided to hand write all the details and send it off the same day, given that I was advised I only have 10 days from the day I called to get the form or letter back to them. Again odd. But I sent it and low and behold maybe about 3-4 weeks later I recieved an alert the the amounts were placed back on my card.

So of course I want to know who took my money. I tried to call usbankrelia card again several times and the hold times are extremly long. I recieved a letter maybe a week later explaining that it was actually an error on there part. HUH!? How can a bank choose a specific wells fargo atm near where I live and take those 2 amounts out and actually attempt to do the third but failed. I wanted a better explaination but due to the out of this world hold times. I chunked it up and was just glad my money was back on my card.

Now Fastforward to this day ( a month later) my husband is experiencing the exact same situation! Over a thousand dollars! At the very same ATM. How can a bank have an error like this!? What is going on in this company. I need answers! And I believe some type of compensation should be given to those who are effected.

This report was posted on Ripoff Report on 06/06/2020 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/report/bank-reliacard/called-error-took-thoand-1496071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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