Report: #1504192

Complaint Review: Beauty Basics - Sheridan WY

  • Submitted:
  • Updated:
  • Reported By: Rita — Altamont Canada
  • Beauty Basics 30 N Gould St Ste 2526 Sheridan, WY United States

Beauty Basics Beauty Basics Official beautybasicsofficial.com They didn't send the real product. They sent a fake one from China, Not the same that appears on the reviews. And the product doesn't list the ingredients. I sent a couple of emails to ask for refund and got no reply. The phone number that appears on the website might be wrong as well. Sheridan WY

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In mid December 2020, I saw a facebook add for a product to help regrow the hair and without much research on it, and believing in the reviews,  I bought 3. It toke a long time to arrive, so I sent them an email, and they kindly reply checking the tracking number and saying that it was already in Canada. I waited. I received yesterday (21st of January), it came from China. Immediately I realized that the product is not the same as the pictures, it's a different brand, and the ingredients are not listed, it says "jojoba Oil, water, essence, etc" .

Well, I am a product formulator, and I can tell that those ingredients are fake, (I obviously found weird, and I didn't trust to use it), so I sent an email with questions, and had no reply. Then I sent another email asking for the refund, and still no reply. Tried to call the number on the website, and it answers with a machine, and it doesn't seem to be the same business name as the business on the website. The website shows plenty of reviews, and it seems to be actively selling, but those reviews are not from the same product that I received (slight differences and packaging too). So, it seems like someone is using fake pictures from a Korean brand, and selling a fake chinese copy of it. I am not sure. But it seems impossible to contact them. 

The email I have for the business is  - Emma | Beauty Basics Official <support@beautybasicsofficial.com>.

The website is this one - https://beautybasicsofficial.com/


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