Complaint Review: CARID - Cranbury Township New Jersey
CARID CARID, auto parts superstore Refuses to refund me a core ccharge of $140.00 since April of 2020 Cranbury Township New Jersey
Purchased a set of brake rotors, Calipers, and brake pads for my GMC pickup around April of 2020 from CARID. I paid with my Visa card. I was advised that upon my returning the old brake calipers I would receive a refund of $140.00. Shortly after I received the parts I was notified by my credit card bank that my card was compromised and invalidated. I advised CARID of the situation and recommended they refund me the 'core' charge of $140.00 by their company check when the 'cores' were returned.
I did not expect any issues with my request however CARID informed me they would have to refund my now invalidated VISA card and wait for the bank to send the money back then CARID would advise me as to how the refund would take place. I objected and told CARID the bank would not comply with that transaction as my VISA was no longer active. CARID refused to comply with my request and CARID suggested a store credit of $140.00 to be used at my discrection.
I was very frustrated with this offer however I decided to accept the store credit and move on. I emailed CARID after I returned the two 'core' Calipers and wanted CARID to verify they received the 'Cores' and confirm I had a $140.00 sore credit. I was provided an email from CARID stating everything was in order and I could use the $140.00 store credit when ready. To my amazement I received yet another email from CARID claiming they DID NOT receive the Caliper Cores therefore refusing me the $140.00 store credit.
I then contacted the New Jersey State AG and filed a complaint also providing the NJ AG with the CARID emails stating they did receive the Caliper Cores and I could use the $140.00 store credit when ready. The New Jersey AG representative emailed me and despite my sending proof that CARID approved the store credit the investigator from the New Jersey AG's office disregared the proof I sent and advised I had to prove I returned the Caliper Cores. ABSURD indeed! CARID is illegally withholding $140.00 of my money since last year and refuses to respond to my email demands for a refund check in the amount of $140.00 of which I should also demand interest however I simply want my $140.00 refunded by a CARID company check.
This report was posted on Ripoff Report on 01/07/2021 03:40 PM and is a permanent record located here: https://www.ripoffreport.com/report/carid/cranbury-township-new-jersey-1503673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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