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Report: #1513550

Complaint Review: CARVANA -

  • Submitted:
  • Updated:
  • Reported By: EricKnyc — Hewlett United States
  • Author Confirmed What's this?
  • Why?

CARVANA WASTED MY TIME, LOST MY PAPERWORK, LOWERED MY CREDIT SCORE, NEVER DELIVERED THE CAR. STAY AWAY FROM CARVANA

*Consumer Comment: Here’s an idea! You can...

*Consumer Comment: No!

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I found a car on Carvana.com, went thrhough the application and though I had a car. The automated messages begin, non stop sales calls and it was ok. I asked for early delivery, "sure" repplied the sales rep. I added the car to insurance, paid for NYS plates, registered the car and now we wait. Several hour after the car should have been delivered, it was not. Frustrated on this exciting Friday night (in anticipation of my new car), I call Carvana.

I called Carvana, the woman was nice. She said we never returned NYS required paperwork. Shocking news I suggested we track the fedex package they provided. She said she can not, put me on hold. 20 minutes later she found the package. I traced it in 10 seconds. She was offended I caled her miss, asked to be called megan. She now intended to make things right. Someone else would call me.

Another woman called, sounded drunk, asked if I still wanted the car. I said sure. This woman said she can have it delivered Monday, in 3 days. I said that was not acceptable. We have a contract and I have commitments. She said "fine" (laughingly ), "you will have it by 9pm. " I said I have prior engaments and asked for earlier delivery. She laughed and agrred. 

Minutes later I receive a third call. The rudest woman alive, one that should not speak to paople, ever. She calimed i was rude. I was not. She now said I will not be getting my car. Claimed to own carvana and kept screaming at the top of her lungs the spelling of her name. She sounded high on drugs. I hung up. For the remainder of the night I kept getting weird calls. I am almost certain they were related. 

Here is where it gets good. After lowering my credit score, costing me money, wasting my time (atleast 5 hours in calls). This uncivilized individual did cancel my order. After numerous calls and promises of a call back from a manager, almost a week later, no calls, no car. 

I will be suing carvana and suggest anyone in need of a car go elsewhere. 

This report was posted on Ripoff Report on 11/10/2021 10:01 AM and is a permanent record located here: https://www.ripoffreport.com/report/carvana/wasted-time-lost-paperwork-1513550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Here’s an idea! You can...

AUTHOR: Karl - (United States)

POSTED: Wednesday, November 10, 2021

write a poem about the CEO of Carvana and post it here at Ripoff Report, just like the one at Ripoff Report #269840. Just type in 269840 and read it, if you have time.

FACT: The CEO of Toyota QUIT exactly two weeks after “SLUDGE POEM” was posted at this site.

WRITE A POEM- THEY’LL ALL KNOW HIM

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#1 Consumer Comment

No!

AUTHOR: Irv - (United States)

POSTED: Wednesday, November 10, 2021

 No, USE COMMON SENSE and don’t even think about doing something AS STUPID as buying any used car, sight unseen via the the internet! You just don’t have any COMMON SENSE, do you?

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