Report: #1492928


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  • Reported By: Brittany — METRO, DETROIT MICHIGAN United States
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Cash app froze my account, after receiving my tax refund. I was making several transactions and sending money to family & friends. This must have been upsetting because they froze mine and my friend's accounts after attempting to send her $ using the app. Cash app has a phone number but......you cannot reach a human, it’s just an automated system. 

This is an email I send after not being able to access my account for over 2 wks. 

Please, help me gain some sort of understanding as to why my account is still locked and has been since 2/28/20 with no explanation, or even an attempt to tell me the reason why, other than "unusual activity", and "for my protection". But there were no unauthorized transactions. I made all the transactions on the account!

Since my account has been locked I have yet to receive am explanation or any communication on what exactly transpired for my account to be locked. I've sent several emails (both on website, app, and via twitter, and Facebook messenger. Each met with a vague reply or a list of "needed" documentation ($cashapp name, email, phone, any communications had with cash app, and/or cash support; with date of the communication, and nature of the inquiry. As well as any device used to access cash app account, make, model, IMEI, and serial number!

Although, excessive and unnecessary. I complied and sent everything that was asked (more than once)!!! After sending back everything that was requested, EACH and EVERY time, usually 2-4 days after sending  everything that was needed to "fix my account", I would receive an email back telling me to "Your case is closed, Reopen your case", And the audacity to say that they haven't heard from me in over a week!! Which is a complete fabrication!

Every single penny I have is locked in this account, I can’t buy food or diapers, and I couldn't get a birthday present for my 6 years old's birthday! I'm a single mom of 2 and on welfare! The communication at this company is deplorable!!! I've never experienced such negligence when it comes to customer support in my life! I've literally contacting cash app support daily, since being locked out of my account. No PHONE SUPPORT??? You're a banking app!!

It's just, amazing how unaccommodating, literally go out of the way to make your customers feel as if they don't matter at all!! I just would like to cash out or mail me a check of my balance and close my account! I'm just in shock that you don't even acknowledge the complete lack of customer support! It's truly terrible!! If nothing is done within the next 24 - 48 hours I going to contact the American Arbitration Association (“AAA”) in hopes that this issue can get expedited and this nightmare can be over!!!!!


This report was posted on Ripoff Report on 03/14/2020 11:52 AM and is a permanent record located here: https://www.ripoffreport.com/report/cash-app/metro-detroit-michigan-square-1492928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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