CheapoAir TravelMate CheapoAir refuses to refund our round trip airfare booked on United after our trip was cancelled due to the COVID19 pandemic New York New York

We booked two round trip tickets from NJ to Rome, Italy last Sept (leaving NJ on June 23rd 2020) to catch a cruise leaving from Rome. When COVID19 first broke out and Italy went on lockdown, our cruise was cancelled and we tried getting through to CheapoAir. Our airline tickets were on United/AirCanada going to Rome and SwissAir on the return for $1471. Long wait times on the phone and live chat, only to be disconnected after 4-6 hours.

When we finally reached someone in mid March, they said to go take it up with the airlines, which we did - even driving to Newark airport to speak to the agents live (before the NJ lockdown). Airlines all said we have to get our refund from CheapoAir. They are a joke of a company and I’m warning everyone to NOT use them at all costs !! I complained to the DOT (Dept of Transportation) the BBB and posted on RipOffReport about how they completely abandon their customers.

Basically they are a complete scammer organization. Yesterday we got through and their representative escalated our claim and said he was putting in for a full refund and it would take 2-3 weeks. But he refused to send us a confirmatory email that he has put through for a refund or a CheapoAir credit (not accepting a credit - only a full refund). The TravelMate travel insurance that CheapoAir sold us also is not responding to our claim. Stay far away from both of these horrible companies.