Report: #1498612

Complaint Review: Dell,inc - Round Rock Texas

  • Submitted:
  • Updated:
  • Reported By: Lauryn — Adams MASSACHUSETTS United States
  • Author Confirmed What's this?
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  • Dell,inc One Dell Way Round Rock, Texas United States

Dell,inc Dell Marketing L.P. sold me Dell business Microsoft 365 software subscription- then for 2 years charged account but did not give the service and then denied they did it Round Rock Texas

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I bought a Dell laptop for our small business in Oct/2018 along with Microsoft 365 Business subscription. At the end of September, the subscription fee was deducted from account. Around November I started getting pop up on all Microsoft apps saying subscription expired. Over the months calls to both Microsoft and Dell went nowhere as they said I dd not have a subscription.

Recently I sent an inordinate amount of time with their agents trying to resolve. Finally, Dell told me they can't help me call Microsoft, Suddenly On Aug 3, 2020(nearly 2 months early) another subscription fee was deducted. For one day the pop ups disappeared and the next day they were back. Microsoft after 2 hours on phone said a 3rd party reseller bought Subscription and then cancelled my account the next day.

It was Dell Marketing L.P. a subsidiary of Dell located at the 1 Dell way address. Which is obviously how they got my information. It appears they are order subscriptions and giving them to other customers- either way the $106.24 that i have paid 2 years in a row has not given me my software.

This report was posted on Ripoff Report on 08/10/2020 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/report/dellinc/round-rock-texas-dell-lp-sold-1498612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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