DoorDash Refused refund for bad order

I'm blown away at what just happened with my order. I'm in a wheelchair and can't get it outside. So, on their "special instructions" I put, "I'm in a wheelchair and can't get it outside. Please place order by door and ring the bell."

Well, he didn't ring the bell. I just happened to be close to the door after he dropped it off and heard him going down the stairs. I opened it up and my food wasn't close to my door. He was sitting in his car and I yelled, "I can't reach that" and he replied, "You can get it" while looking right at me in my wheelchair. Then he drove off. Seriously?

So, no door bell ring like I asked. Put the food far away from the door after I requested it be close AND then look right at me and say, "You can get it" when I CLEARLY couldn't? What makes it even worse is I tipped double because it's Thanksgiving.

Worst....delivery....driver....ever.  I talked to DoorDash and explained everything.  They refunded the tip I gave but refused to give me a refund for food I couldn't reach because "I've had too many refunds in the past."  What a joke. So, THEY keep screwing up so I can't get e refund for food I couldn't even get to because their driver was a complete jerk? 

Complete rip-off.  Never again.