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Report: #1489010

Complaint Review: Equinox - Pleasant Grove Utah

  • Submitted:
  • Updated:
  • Reported By: Ronald — Rochester New Hampshire United States
  • Author Confirmed What's this?
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  • Equinox PO Box 1079 Pleasant Grove, Utah United States

Equinox Sean Pratt World of Vitamins Equinox Nutraceuticals Received an unrequested bottle of Smart Cleanse. Credit card was charged 68.90. Pleasant Grove Utah

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Purchased Keto from them on 11/08/19.  Did not agree to anything further.  Received a bottle of Smart Cleanse in the mail today that I had not requested.  Found a charge for $68.90 on my credit card.  Called and spoke to someone very hard to understand and explained to them the situation.

I was told that I had agreed to a subscription to continue.  Told the person there was no such thing on their advertisement  and that I wanted my credit card credited.  First said they would give me 25% and I said no.  Then 75%. 

I then very forcfully told them I would only accept 100% as I did not order.  He agreed to that but time will tell if that happens.  Notified my credit card holder and asked for a hold on the acoount and a new account number.  Also filed a graud report.

This report was posted on Ripoff Report on 12/13/2019 11:31 AM and is a permanent record located here: https://www.ripoffreport.com/report/equinox/pleasant-grove-utah-sean-1489010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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