Esurebuy Sold me broken and used headset. They will not refund my money. Brooklyn New York

I bought my adult daughter a Birthday gift back on May 30, 2020.

The ad said the product would be new (I have a screenshot if they want to challenge me), but the unit Esurebuy shipped to me was used, damaged, and unusable (I have several pictures if they want to challenge me). The box the unit came in was correct, but the headset in the box was not the correct model number that belonged in the box. It was a larger unit, and too big for the box, so Esurebuy forced it into the box and broke the unit.

They (Esurebuy) shipped it anyway.

I could not give the item to my daughter as a gift.

After several attempts to get a return label (which I never received), they (Esurebuy) sent an RMA number (which is only a return number), but I was forced to pay for the return myself (I have a copy and tracking number if they want to challenge me).

They did send a replacement item to me, but the product did not come in a box, but instead, it only came in a generic plastic bag and did not include any manual or packaging. The replacement item was damaged and the earbuds had earwax in them. I could not give this item to my daughter either.

They do not have a phone number for a customer service department, so you cannot call them. They hide behind their emails, and their responses are very vague. To date, I am out of the original purchase, the shipping fee, and a return fee. They will respond to this email and say they provided an RMA number, but this is not a shipping label, refund, or satisfactory replacement item; it is only a number to mark the product so they can track it after I pay to return it.

In my opinion, do not waste your time or money, please buy somewhere else.

FYI: my original complaint was June 15, 2020, and they have not provided me with a useable gift or refund to date. I guess I got ripped off by Esrebuy. Check the other reviews, and see if there is a pattern. I have attached two pictures to give a little credibility to my complaint.

Thank you, Mike F.