Complaint Review: EVO PAYMENTS - Melville NY
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- Author Confirmed
- EVO PAYMENTS Melville, NY United States
- Phone:
- Web: Www.evopayments.com
- Category: Merchant Services
EVO PAYMENTS Taking money without permission. Melville NY
*Consumer Comment: What did your current processor say
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Our bank account has been debited since 2015 for a service we never used, I thought that the charges were from our current processor (EVO name was not on the ACH it was displayed as "BKCD Processing"). Only then I came to find out that the charges were with Evo. I did some digging and found that they debited our account $1.75 monthly from the end of 2015 through May 2019 then in June 2019 through April 2021 they have been debiting $26.75(They charged us more money for being "INACTIVE").
I called and spoke with Johanna from EVO and asked her to send me a signed agreement or contract showing that we agreed to use their service, she said that she would find it and send it over. I called to follow up and the extension she gave me did not work, I ended up going in circles with several phone calls only to find out that we do not have an agreement on file and we have never even processed a single transaction through them. We have never seen any emails/postal correspondence from EVO Payments.
This report was posted on Ripoff Report on 04/30/2021 03:06 AM and is a permanent record located here: https://www.ripoffreport.com/report/evo-payments/melville-ny-taking-money-1507577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
What did your current processor say
AUTHOR: Robert - (United States)
SUBMITTED: Saturday, May 01, 2021
I thought that the charges were from our current processor (EVO name was not on the ACH it was displayed as "BKCD Processing")
- So when you found this charge on your statement 6 years ago. What did your current processor say when you asked them why you are being charged $1.75 with no documentation?
Even if $1.75 wasn't enough to care about, it seems at least when they raised it over 1000% you would have called them. Yet you let it go on another 2 years after that.
This company didn't just pull your information out of thin air. How they got it 6 years ago..who knows. Most likely you freely gave them your information to sign up for something, but that really doesn't matter any longer. As you just let it go on until you got around to doing more research.
We have never seen any emails/postal correspondence from EVO Payments.
- And of course, you have 100% recollection of every item you received since 2015.
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