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Report: #1512469

Complaint Review: Flagship Merchant Services -

  • Submitted:
  • Updated:
  • Reported By: Philip Jacobs — Colorado Springs CO United States
  • Author Confirmed What's this?
  • Why?
  • Flagship Merchant Services United States

Flagship Merchant Services IPayment Batch did not go through and they would not release the payments.

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March 2020 had a batch of a couple thousand dollars not go through. I didn't discover this until November when I was reconciling my QuickBooks.  I reached out to them and the refused to honor the payment EVEN with proof showing everything was done correctly on my part and the customers card had been charged. After a series of phone calls and emails, I was informed there was nothing they could do and told me to reach out to the customer and receive payment again.

NO WAY IN HELL would I ever consider doing this!  I asked to closed my account in May 2021, but didn't realize I needed to sign some documents to officialy close my account (my mistake). So they kept charging me through August and at a PREMIUM RATE no doubt even though I had not processed any card.  When I asked to get these fees refunded, they said no such luck.    I left them and moved on to a better, local processor. 

This report was posted on Ripoff Report on 10/04/2021 10:27 AM and is a permanent record located here: https://www.ripoffreport.com/report/flagship-merchant-services/ipayment-batch-did-release-1512469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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