Flagship One New ECM Lynbrook New York

I ordered a new ecm for a 2013 Equinox, took forever to arrive and once it did, I had to pry two on the pins back in place to even hook it up, once connected and following procedures to program existing key, engine would not start.  Put the old one back on and still started just fine.  Contacted company to speak to someone on tech dept and was told they don't talk on the phone, I had to submit a support ticket and it would be answered within 72 hours.  A week later I contacted them again, same answer, and no response.  After getting rather ugly with them thru chat they said they would send a replacement, but only after I sent the one I had back, I waited over a week for a return label. 

I told them at this point that I expected a new one to be sent as soon as they had confrimation of the item being in transit, was told they could do that.  Sent another message asking for new tracking number and was told they never got that message and since I had previously asked for a possible refund, they put the new one back in their stock and had already started the process for a refund.  WTH.  So thinking they would process a refund knowing the item was in transit to them already, I inquired about that, and now being told that it could be a week after they receive the ecm and have a chance to test it. 

I have now also filed to dispute the charges and am waiting to hear back on that.  Their customer service sucks, they only care about putting money to line their pockets.  DO NOT order from this place.