Complaint Review: Fluent Home - Edmonton Alberta
Fluent Home Door to Door Sales made promises that are not true Edmonton Alberta
My mom was told during the sales of the contract that services would continue with her when she moved and she asked if there were more fees involved with that at the time of the move multiple times before signing any contracts. She also asked if the current equipment would stay at the current address when she moved and was told yes.
Once she had sold her house and was preparing to move, when we called to set up the new install she thought was included we were told she would need to pay for all new equipment, and then they could transfer the service. To get to someone it took me over two hours of waiting on hold and then once I was transferred to the cancellation department I was sent to a machine and told someone would call me back. After an hour I put in another call to customer service to just try and cancel the service.
The customer service is dismissive and rude and the door-to-door salespeople will say whatever necessary to make the sale.
Do Not Use this company
This report was posted on Ripoff Report on 07/07/2021 02:42 PM and is a permanent record located here: https://www.ripoffreport.com/report/fluent-home/edmonton-alberta-door-sales-1509746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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