Complaint Review: Gatlinburg Falls - Pigeon Forge TN
Gatlinburg Falls Hillbilly Hideaway Cabin This was a scam upon renting place I was told there were two tv's in rental upon arrival there was one. The cabin was full of dust and roaches. Guest services were rude and unconcerned. After I informed them about all the issues they were not willing to accommodate us move us or anything. Pigeon Forge TN
Gatlinburg Falls Hillbilly Hideaway Cabin Is falsely advertising. The room was unsanitary full of dust someone broke our door knob while we were out as if tring to gain entry to the room. I no longer felt safe. There was a roach infestation issue. Contact guest services they were very rude and unconcerned with all the the issues my family and I were having during our short stay. We ended up leaving early do to the bugs and safety concerns. I requested a refund several times only to be told they cant do that, during my stay they were not answering my calls until I filed a complaint online threw there facebook page. I paid 1300.00 for the cabin 2/29-3/4 I am asking for refund for those days half of what I paid each day and a full return of the "cleaning fee" the cabin had not been cleaned at all there are roach's and tons of dust in fact there was still trash on outside porch from the last guests they did not remove so we had to endure the fact that there were racoons on our porch every night knocking over the can to eat it took guest service 24 hours to come out and get trash after several request 300 dollar refund is unexceptable the 300 doesn't even cover travel expense. All I am requesting is a fair refund this place is not worth the price and fee's they are requesting it does not meet health codes nor covid regulations.
This report was posted on Ripoff Report on 04/07/2021 06:27 AM and is a permanent record located here: https://www.ripoffreport.com/report/gatlinburg-falls/pigeon-forge-tn-hillbilly-i-1506781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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