Complaint Review: Geico - Chevy Chase Maryland
Geico Failed to Pay Claims and Ignored Police Report Chevy Chase Maryland
*Consumer Comment: Police Report and Clearing You Are Both Irrelevant
*Consumer Comment: FYI
*General Comment: You got exactly what you paid for
*Consumer Comment: Wrong Assumptions
I am a driver with an impeccable record, and I was torpedoed by a drunken truck-driver from behind in December of 2018. The police immediately cleared me. Nobody was injured, but my car was totalled and two other cars were dented. Both drove away from the scene. Mine had to scraped away. At the time, I only had the most basic kind of insurance, since I had a spotless driving record.
I called Geico to report the incident. I knew that I only had liability coverage, but given my police-certified innocence, I was hoping that they would cut me some kind of break. When I called, they immediately sprang into action. They read me my 'rights', as though I were a criminal, advising me that I was going to be recorded and that my statements could and would be used against me in any fortchoming proceedings.
On the basis of the recording, they miraculously decided that, despite what the police said and despite the fact that I was rammed from behind while driving at the speed limit, I was 100% at fault. They then managed a way the other drivers, each of whom owned 15 year used cars, every penny of the $25000 that was covered by my liability coverage.
When I asked them about this, they claimed that my own interview had proved as much, even though I had told them only that I had been rammed from behind while driving safely and had been totally cleared by the police. When the police report came out and verified everything I had said in the recorded interview, they claimed that the police report was irrelevant.
I dealt with a number of Geico employees, and each was lightning-fast with rehearsed talking points about the irrelevance of the police report to their obligations as a company.
After the other drivers had collectively been paid every penny out of the $25,000 in my Geico account, Geico told me that they wanted more money and that I was required to pay it. I got a lawyer and put a stop to this, but it was never made clear to me how somebody whose 20 year old undamaged car could be entitled to $30,000 in repair-costs.
I had been a Geico custumer for 20 years. Every month I paid them a nice little sum. This did not phase them.
I became a Geico customer in 1997. Back then, I went through an actual physical broker, with whom I met in person and who was very personable. I continued to stay with them because, never being in an accident, I just assumed they would have my back when the time came. I also liked the Geico mascot, with his funny British accent and endearingly self-effacing demeanor.
And, of course, their prices are very low.
Now I realize why.
They don't pay.
And thanks to their sly ad-campaign, people assume they are ok.
They are not. Not in my experience at least.
This report was posted on Ripoff Report on 09/14/2019 01:15 PM and is a permanent record located here: https://www.ripoffreport.com/report/geico/chevy-chase-maryland-failed-1485016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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