Great Value Vacations DH Enterprise & Associates 486 Sunrise Hwy Suite 200 Rockville Centre, NY 11570 info@dhtravelservices.com Travel Hell Rockville Centre New York

I have used many travel sites over the years, but this one has taken poor customer service to a new level. We booked a trip with them in March 2021 for travel in December 2021. The only reason we elected to use them was because they were representing on their site a Flexable Change Plan. Below is exactly what it reads on their website.

This reservation has been cancelled.

Your request to cancel your reservation has been processed. Fortunately, you had purchased the Flexible Change Plan to protect your investment. The plan benefits allow you a future travel credit of $4,702.79 to rebook your trip based on the below criteria:

1. You must book by 31 January, 2022
2. You must complete your travel by 17 March, 2022
3. Your flights must be booked on the same airline as your original reservation, those are:
   • American Airlines (AA)

To rebook your trip, you can either call us at (866) 320-2161 or send us a message using this form. We ask that you please defer rebooking for now as the team addresses customers currently traveling. Thank you for your patience.

1. They dont make it clear that this is based upon your purchase date vs. travel date. 

2. Good luck in using the credit, I have called 7 times trying to book using the credit and continue to get the run around. That is of course after you spend over an hour on hold waiting to actually talk to someone.

3. Dont bother to send in a online service request you will not get an answer.

In fact based upon the number of complaints I am seeing online, this looks like a great oppourtunity for a class action lawsuit.