Report: #1489069

Complaint Review: GrubHub -

  • Submitted:
  • Updated:
  • Reported By: K — Alexandria VA United States
  • Author Not Confirmed What's this?
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  • GrubHub United States

GrubHub Food not delivered - Driver hung up phone on me - Called cust srvc but still no food delivered

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Alexandria VA - Placed an order of $100 for Bob Evans in Springfield VA with Grub Hub. I had people over - some wanted breakfast & some wanted lunch. 
Watched the online map for driver to be near my home and went to the door to stand & watch for him to be on my street. Never saw him. Then online website showed he delivered order so I called Driver's number to ask what happened.

He said he knocked & no one answered. (that's a lie since I was standing at the door). I asked where is the food, thinking he could still bring it to me. He hung up on me!  When I called back he did not answer the phone.

So I called corporate customer service to complain - was told someone would call the driver as he should still have the food to deliver and I would get a call back. I never received a callback so I called customer service again later. This time I stayed on phone hold as didn't trust they would call me back. After waiting told the rep could not reach the driver. 

I asked would someone report the driver for dishonesty as he either took my food or misdelivered but he's apparently unwilling to admit what he did. 

I ended up having to order Dominos pizza for my guests just to get them fed quickly plus I'm out the $100 charged to me for the Grub Hub order. 

What makes me most upset is that the driver got to keep the tip! 
I went online tonight and deleted my credit card information on Grub Hub website. I have in past used Door Dash - always very pleased with service. From now on I'm staying with Door Dash - they may have less choices but their drivers are honest!

This report was posted on Ripoff Report on 12/14/2019 08:23 PM and is a permanent record located here: https://www.ripoffreport.com/report/grubhub/food-delivered-driver-hung-no-1489069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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