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Report: #1532374

Complaint Review: HostGator.com - Houston, tx

  • Submitted:
  • Updated:
  • Reported By: Amy — Los Osos United States
  • Author Not Confirmed What's this?
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  • HostGator.com 5005 Mitchelldale Suite 100 Houston,, tx United States

HostGator.com charged me for another year after I cancelled. Refused refund. Internet

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I cancelled my service with Hostgator in July of last year (2023). That was 9 months ago.

I did it through their chat feature. Their Terms of Use says you have to use their "cancellation form" but the link to it doesn't go anywhere.

After I cancelled I had no more monthly charges from them and the person I did the chat with told me it was cancelled. So I was suprised to see another year of service on my credit card in April of 2024.

I pulled up their website and chatted with a support person who informed me that no refunds can be issued once the renewal is done. I was told that I was charged because I hadn't gone into my account online and unchecked the "auto renew" box after I cancelled. The "auto renew" box is checked for you automatically when you sign up! And the rep I chatted with never mentioned anything like that when I cancelled!

I tried 2 more times with 2 other reps and got the same answer. NO REFUNDS. I said "But I cancelled"!  

It's not right. They can't just autorenew people who have cancelled months ago!

I want a refund for the credit card charge of $22.95 in April 2024.

This report was posted on Ripoff Report on 05/02/2024 01:14 PM and is a permanent record located here: https://www.ripoffreport.com/report/hostgatordotcom/houston-tx-charged-year-after-1532374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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