Complaint Review: Kiwi.com -
Kiwi.com kayak.com Is it stealing when they never refund your money? d**n right it is!
I blame kayak.com as much as I blame kiwi.com. Kayak introduced me to the guy who ripped me off, and they have consistently shrugged it off as, "We're just a search engine."
So in January, I bought a ticket from Kiwi, which I found on Kayak, for a round trip to Croatia. Three months later, the COVID-19, and I tried to call only to find that the IVR is so bad that it literally hangs up on you saying, "An error has occurred. Please call again later."
No big deal, I will email. Whups! I didn't get the "email package." That's right. One of the options that I breezed through in purchasing my ticket was to pay extra for the option to have email support. Even if I were paying close attention, I would not have purchased email support, since phone support is free. They pinch a penny by hanging up on you before giving you any support, making it look like an innocent little IVR error. Haha.
So, since March, I have been able to do absolutely nothing but rail online against Kayak and against Kiwi.com. Kayak wrote back saying, "We're just a search engine! We care about our customers! But not enough to vet our third party relationships or try to get a refund for you! Thanks for using Kayak!"
In about June, I got an email saying that Kiwi was processing my refund. And it's the same email every few months. Eventually, of course, there will be no more emails. (I think we're already in that phase.) And I'm supposed to just forget about my $1,200.
Kayak, take some responsibility! Kiwi, stop stealing!
This report was posted on Ripoff Report on 11/05/2020 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/report/kiwidotcom/kayakdotcom-stealing-refund-1501627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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