Report: #1517961

Complaint Review: La-Z-Boy - Ky Louisville

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Ripoff Report is Xcentric Ventures

Submitted: Thu, April 28, 2022
Updated: Thu, April 28, 2022
Reported By: Mary — Louisville United States

Author Not Confirmed

Why?

La-Z-Boy 2921 S. Hurstbourne Pkwy Ky, Louisville United States

Phone: 502-671-0033
Web: La-z-boy.com
Category: Furniture

La-Z-Boy Delivered new custom recliners that squeak and wobble; one back is crooked. Customer service has come out 3 times and replaced 3 parts. Still junk. Ky Louisville

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We’ve owned 14 LZB recliners in the past and these don’t begin to measure up. On one chair, squeaks and loose legs; on second chair, squeaks, back crooked. Customer care has been out 3 times and replaced 3 different parts.

Service person takes pics and agrees with our assessment. Store manager says he’s never seen pics and service report indicates none of the problems. Warranty is worth nothing. LZB's quality has sunk to trash.

This report was posted on Ripoff Report on 04/28/2022 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/report/lazboy/ky-louisville-delivered-new-1517961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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