la-z-boy A waste of over $8,000 for Furnitue that could be sold at a bargain basement furniture store Monroe 1274 N telegraph Rd MI

In November 2016 I purchased $8,416.36 worth of Furniture from La-Z-Boy furniture in Florence, Kentucky for my aunt. The furniture we saw at the store was very nice looking but what was delivered was nothing like what was shown on the showroom floor. We tried time and again to get La-Z-Boy furniture to deliver furniture that looked like what was on the showroom floor. They replaced the furniture several different times and each set was worse than the last. After seventeen months we still did not have furniture that looked any better than what you see in a bargain basement furniture store.

We gave up on La-Z-Boy ever producing furniture that looked anything like they have in their showroom. La-Z-Boy agreed to pick up their furniture and refund the purchase price. We were promised that the refund would be made within two weeks. They picked up the furniture on 04/14/2018. I called today (ten days after they picked up the furniture) and spoke with Justin (the current manager of the Florence La-Z-Boy furniture). He informed me that La-Z-Boy still has not processed the return of the furniture. Not only did La-Z-Boy mislead us and promise to deliver furniture of like-kind and quality as what they had in their showrooms, but even after they took their unacceptable furniture they are needlessly delaying refunding our money.

Originally, we went to La-Z-Boy because they had a reputation of providing quality goods. People expected to pay more for La-Z-Boy furniture because they knew they were getting quality furniture for their money. Unfortunately, based on several sets of furniture, each worse than the last, La-Z-Boy now resorts to keeping people’s money by delaying the refund. They did not delay charging the credit card when I purchased the furniture. I would never recommend that anyone ever waste their money in a La-Z-Boy store. If your experience is half as bad as what ours was, you will regret ever giving them a dime.