Report: #1296265

Complaint Review: La-z-Boy Furniture

  • Submitted: Mon, March 28, 2016
  • Updated: Mon, July 18, 2016
  • Reported By: mcneillmama3 — Asheboro North Carolina USA
  • La-z-Boy Furniture


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Their furniture is toxic.  I wouldn't recommend any child, elderly person or anyone with a compromised immune system sit on this couch.  We purchased a sofa and loveseat from the Greensboro gallery.  The entire time we were in the store, the salesclerk, a woman, was putting pressure on us to buy that day "while the New Year's Day sale was still on."  We told her in plain English that we did not want to buy any furniture made in China.  Over and over again she insisted that "all of Lazyboy's products are Made in the USA."  Regretfully, we paid for a sofa/loveseat Rowan style in Peacock blue.  It had to be "special ordered".  The delivery guys dropped off the furniture on Feb 9.  I wasn't at home to meet them.  My husband said as soon as they unwrapped the plastic, he could smell a "strong" chemical odor, but he didn't mention it to the guys.  By Feb 16th I was covered in a rash on both arms, both knees and both legs.  It resembled chicken pox and the itching and pain was severe.  I fought it for two weeks, popping Bendryl and bathing in Calamine lotion until the itching became unbearable and the rash kept spreading.  I went to an Urgent Care center who suspected contact dermatitis and started asking about changes in my environment-new soap, new laundry detergent, being outdoors (too cold and snow everywhere),  I mentioned that we had purchased new furniture, but I couldn't understand why I had the rash and my husband didn't.  I started a prescription steroid cream, but the itching and rash were still spreading.  I finally told my husband that I knew good and well I was allergic to something in that furniture.  I was well one day-enter new Lazyboy furniture-and then I'm sick for 4 solid weeks.  I went online and did a search for "Lazyboy furniture causes itching and rashes" and boy was I shocked.  Lazyboy imports all their fabric from Asia, probably China.  The salesclerk failed to mention that detail to us.  Upholstery fabric from China is laced with a fungicide/biocide to prevent mold growth during shipping to the USA.  This chemical and all imports that contain it were banned in Europe back in 2010.  The USA and Lazyboy have known about this for the past 10 years, yet they refuse to provide the contents and origin of their upholstery to customers.  Now it looks like we are stuck with poisonous furniture.  They are sending a technician out to inspect the furniture.  For what?  You can't see chemicals and toxins with the naked eye.  I told the Customer Do Not Care office in MI that they were full of it if they think we're paying for a tech visit.  I've got pictures of the rash and notes from the Urgent Care doctor and my dermatologist I had to see.  Lazyboy also charges a restocking fee to return fee.  They won't get that either or I will report them to our State Attorney General's office and the TV station in Monroe MI where their corporate office is located.  I'm going to dump this mess right back on Leo Brown's doorstep.  If they think offering us a replacement is a remedy, they can think again.  It will be another poison couch and I won't accept it unless and until they can provide with documentation attesting the fabric is NOT imported and it has not been factory treated with dimethyl fumarate.  I agree with the other customer who wrote :Fool me once shame on you, fool me twice shame on me.  I won't get backed into a corner on this deal after what their toxic sofa did to my skin.  I've scars up my left arm from it and on the backs of both legs from scratching.  Buyer beware.  Lazyboy's promos and discounts are not worth the hazard to your health.  I wouldn't let the family cat or dog sit on this furniture.

I have pictures of the rash and copies of the Urgent Care visit report, plus two prescriptions ointments.  If you would like to see this, you can email me.

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#1 Consumer Comment

Need help with similar reaction

AUTHOR: Lori - (United States)

I believe I may be suffering a similar reaction to one of three furniture pieces in our home, and I'm wanting to reach out to Teresa to ask a few more questions.

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#2 Author of original report

Additional information

AUTHOR: - ()

The home office in MI refused to tell me if they are importing upholstery fabric from China which has become the source of these cases of sofa dermatitis like I developed.  So tonight I did an internet search and found a global logistics website, free to use, that lists companies and who is exporting to where and other useful information.  Here is what I discovered.

It lists the top 5 companies all located in China where La-z-boy gets their upholstery fabric.  Now I know that La-z-boy is deceiving their customers.  This also only confirms what I suspected all along that some chemical in our new furniture is making me sick.

It will be interesting to see what the La-z-boy technician has to say when he comes to our house to "inspect" the furniture.  I guarantee that those sachets containing DMF are loaded in this furniture where we can't see it. Or it was shipped in a Chinese packing crate that was full of the chemical.  That's why there was strong chemical smell when they unwrapped the furniture the day it was delivered. 

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