Complaint Review: La-Z-Boy - Nationwide
- La-Z-Boy Nationwide USA
- Phone: 855-802-6636
- Web:
- Category: Furniture & Furnishings
La-Z-Boy Warranty Service Fails to Deliver - Nationwide
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased a La-Z-Boy rocker/recliner on April 22nd, 2012. It broke on May 26, 2014 and I reported it the next day, May 27th 2014. I was told a replacement part would be sent to me in 10-14 business days and then I should call to schedule a technician visit.
After 15 business days, I had still not received the part so I called to follow up. I was told the part was on backorder and would not be available until August at the earliest. Facing two months without a $1300 piece of furniture, I requested the chair be replaced since the warranty text itself refers to "repair, replacement or substitution only at La-Z-Boy's sole discretion..." Apparently 2+ months without a usable piece of furniture doesn't warrant consideration for replacement.
I had been considering and researching a La Z Boy sectional sofa to replace my current sofa, but have no intention of doing business with them again if a two month wait for repairs is standard and acceptable under their warranty.
This report was posted on Ripoff Report on 06/17/2014 02:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/la-z-boy/nationwide/la-z-boy-warranty-service-fails-to-deliver-nationwide-1155504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.