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Report: #1476843

Complaint Review: Leaders Merchant Services - Alabama

  • Submitted:
  • Updated:
  • Reported By: Yvonne — ROWLETT United States
  • Author Not Confirmed What's this?
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  • Leaders Merchant Services Alabama United States

Leaders Merchant Services Charged me $90.00 a month for credit card services I only used once, then would not cancel my account Alabama

*Consumer Comment: Terms of the Agreement

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I started a new business and decided to use Leanders Merchant Services for the equipment and credit card processing. I have only had one customer who has used a credit card. When reviewing my monthly charges, I was being billed $79.00 a month for service and additional $15.00 for "supplies". 

I decided to cancel my account and called them. The customer service is horrible. I talked to 4 different people. Then they told me to fax a letter saying I wanted to cancel. I did and low and behold they didn't get the fax.

Another charge on my bank account. I called back and told them to credit me the most recent charge and they said they couldn't do that. I resent the fax to cancel and then a day later they pulled $350.00 out of my bank account for a cancellation fee! No one ever mentioned a cancellation fee, they did not even try to reduce my rate to keep me as a customer, they did not even try to offer me any type of refund.  For a new business this is a lot of money to lose just to use credit cards.

Now I am going to my bank and will dispute the charges, and I am filing suit against the company. They are very unethical in the way they do business. They never discuss fees or charges etc. if you want to change or cancel your account. They are extremely "cold" on the phone and do not care about their customers. Please run far away from this company. Do not waste your time or money with them. They are not worth it. 

This report was posted on Ripoff Report on 04/10/2019 08:27 AM and is a permanent record located here: https://www.ripoffreport.com/report/leaders-merchant-services/alabama-charged-month-credit-1476843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Terms of the Agreement

AUTHOR: coast - (United States)

POSTED: Wednesday, April 10, 2019

What are the cancellation terms noted in the signed agreement?

The question is very specific. I’m not asking what someone did or did not say. The question relates directly to the signed agreement.

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