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Report: #1497749

Complaint Review: Leaders Merchant Services - Thousand Oaks California

  • Submitted:
  • Updated:
  • Reported By: Frank — Greendell United States
  • Leaders Merchant Services PO Box 3429 Thousand Oaks, California United States

Leaders Merchant Services Leaders baited us on shopping cart $14.97/month gateway services and switched to virtual terminal now amonting to $150/month. Then charges us a penalty of $250 for cancelling services. Thousand Oaks California

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On 07/10/2020:
I spoke with Andrew and Erik Ticket #'s: 2240372 and 2241039. Both dismissed my request to cancel the contract that has 11 months remaining. I explained to both that the Leaders violated the original contract by falsely claiming that its gateway would allow me to link its payment processing to my eCommerce web store.

This gateway service did not exist, or did not work. I cancelled the contract on 07/18/18. Leaders took the position that contract could not be terminated. The initial Leaders salesman would not take my calls. Customer Service (who claims is not part of Leaders) would allow us to use a virtual terminal service letting us to manually key in payments on their terminal for a low monthly payment of $14,95. In the meantime, we had to seek gateway services for our shopping cart elsewhere.

In reviewing the service charges on our end, we found that not only have the monthly charges have shot up exponentially to over $150/month. But we have been charged a distinct gateway fee of $5.95/month for the last 24 months. I emphasized to Andrew that the gateway service was cancelled two years ago. He stated that the the contract would continue to its term of 3 years.

Our issue did not appear to matter to him. I suggested to him that we both cut our losses by him dropping our contract. At this time we are considering posting a permanent report on ripoffreport.com, unless you immediately cancel your services and billing charges. 
 
07/17/2020: Leaders has charged us over $250 for cancellation of their services.  They have not refunded the CPI ompliance charges and the the gateway fee totaling $196.00
 
Note on Leaders website:
What is a Virtual Terminal? Is it the same as a Gateway?
A virtual terminal is not the same as a Gateway, although most Gateway providers also include a virtual terminal with their service. A virtual terminal is a credit card processing terminal through a website or phone based application, which allows a merchant to key in transactions.

This report was posted on Ripoff Report on 07/17/2020 11:53 AM and is a permanent record located here: https://www.ripoffreport.com/report/leaders-merchant-services/thousand-oaks-california-cart-1497749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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