Liberty Home Guard 15 Days Without Repair and No Appointment Scheduled - No Showed First Appointment New York New York

Despite receiving payment for both my monthly premiums and a claim fee, Liberty Home Guard has not fulfilled their obligations. As a result of their negligence, my family, including two small children and two dogs has been without air conditioning for 15 days (100+ degrees outside), and this period continues to grow due to their inability to resolve the issue.   Timeline of Events:

• August 8, 2024: I filed a claim with Liberty Home Guard and paid a $125 fee. An appointment was scheduled for August 13, 2024.
• August 13, 2024: I waited at home all day for the scheduled repair, but the technician never arrived, and I received no communication (no-call, no-show). I had to take the initiative to locate the technician. It was informed that it was previously communicated to Liberty Home Guard that the technician no longer wished to work with them, but they were never removed from the system.
• August 14, 2024: Liberty Home Guard rescheduled the appointment with a new service technician.
• August 15, 2024: The technician diagnosed the issue with the air conditioning system. Liberty Home Guard informed us that a resolution would be provided within 1-2 days.
• August 19, 2024: I called Liberty Home Guard to follow up and was told the claim was still under review.
• August 20, 2024: I called again, receiving the same response that the claim was still under review.
• August 21, 2024: My wife called Liberty Home Guard and was informed that while they had received the documents from the technician, someone on their internal team had forgotten to send them to their resolutions department. We were assured someone would call us that evening, but no call was received.
• August 22, 2024: My wife called again, only to be told that the resolutions department was still working on the claim.
• August 23, 2024: Liberty Home Guard informed us that they still did not have an answer regarding our claim.