Liberty Mutual Insurance Bait-and-switch on rates. Increased premiums for no reason for 3 years. Then when i did have a claim ( very minor, ZERO damage to my car), paint scratches on other car, they paid out too much. Boston MA.

Wish I could give this criminal enterprise less than 1 star. (and I'm being kind here) They do the "bait-and-switch" on their rates, low ball the first year, then raise rates for no reason at all. Wish I would have shopped around much sooner. Non-existent customer service if you want to talk to an actual human. On almost all of the "hard copy" documentation they send in the mail, they have DELETED contact phone number information. Recorded messages always tell you to "go to the website". 

There are literally hundreds (if not thousands)  of complaints about this company to be found on the web, yet they continue to rip people off.  Instead of wasting $MILLIONS on stupid, inane, racist & sexist TV commercials, how about hiring actual customer service people, providing actual customer service, and paying out legitimate claims instead??