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Report: #1520176

Complaint Review: Monarch Dental - San Antonio Texas

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  • Reported By: Gwen — Pleasanton Texas United States
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  • Monarch Dental 5841 NW 410 Suite 110 San Antonio, Texas United States

Monarch Dental $3000 dollar on one tooth and the crown popped off in a few months San Antonio Texas

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My first appointment (12/23/2001) was anti-biotics for a tooth infection. After signing a contract in which I agreed that I would get the tooth further treatment, the receptionist recommended the One Smile Dental Plan for $79. Since this purchase covered the visit, a full exam, and reduced the costs of future procedures done at Monarch Dental and I had no insurance, I signed up for a 1-year membership. 

After getting my full exam, I was recommended to get a root canal, which a very gentle Dr. Dixon performed. Dr. Dixon & his team informed me that the procedure had 2 parts. To wait too long between each part could cause infection to get into the jaw bone and all sorts of health issues, like rotting jaw bone, etc.

I am grateful Dr. Dixon and his team brought this to my attention (especially considering the permanent damage that could befall the unaware), but in courtesy to the customer, I think that information should have been given by the dentist that recommended it. Not a big deal, but something I noticed that could come off negatively in the eyes of some. 

At Monarch Dental on (2027) Culebra (3/1/2022), the second part of the procedure was performed in which the crown was cemented into place. The dentist told me that the crown should last 2-10 years. 2 years if I'm chewing on glass. 

While eating an apple on 8/5/2022, the crown came out. So I paid $3000 for the procedure for one tooth. That crown came out after 5 months, not even half a year. I will be contacting them and reporting what happens in a future update. I hope this situation is made right because remember what Dr. Dixon said about the risks? I doubt if I will ever consider a root canal after this experience. 
 
Note:
On 3/2/2022 I was sent a text message that read:
"Thanks for choosing Monarch Dental. Enjoy your visit? Please leave a review: (link)"
Considering, it was my first time having this procedure ( so I had no other experiences to compare it to) I chose to wait on giving a review so that I could give my honest, confident opinion.

Upon returning to the link that I still have in my texts, I can no longer give my review on their site. Had I, given a review at that time, it would have stayed up with no way to update or modify it. 

This report was posted on Ripoff Report on 08/01/2022 08:45 AM and is a permanent record located here: https://www.ripoffreport.com/report/monarch-dental/san-antonio-texas-dollar-1520176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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