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Report: #1491651

Complaint Review: MSPY -

  • Submitted:
  • Updated:
  • Reported By: Concerned Parent — Missouri United States
  • Author Confirmed What's this?
  • Why?
  • MSPY United States

MSPY Claims to work with IOS but requires jailbreak or 2fa removal, still doesn't work

*Author of original report: UPDATE, Money was refunded

*General Comment: Status of your report

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After viewing the website, I decided to sign up for their service which purported to allow me to monitor my child's iphone for texts, contacts, web browsing, phone calls, apps etc.  I paid them $169.99 for a one-year subscription.  Only after they had my money did I learn that their service requires you to turn off 2 factor authentication by signing up with a different apple id or "jailbreak" your iphone. 

I spoke with their chat support on 4 occasions and followed their instructions to the letter only to discover that their servers were not keeping up with the volume of records.  It has been weeks since I signed up and there is still no information from my child's phone.

Their suggestion was to extend my subscription for free.  However, this does me no good if their service does not work.  I am disputing my charge.  Save yourself the headeache and avoid mspy!

This report was posted on Ripoff Report on 02/12/2020 09:01 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

UPDATE, Money was refunded

AUTHOR: Matt - (United States)

POSTED: Tuesday, April 07, 2020

So after being offered only a partial refund, I contacted my bank.  This was a debit charge and I was not sure I would get my money back.  Though debit transactions are tougher than credit transactions, they were still able to get the money back.  I assume mspy heard from them and willingly refunded 100%.   

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#1 General Comment

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AUTHOR: Steve - (United States)

POSTED: Tuesday, April 07, 2020


I got suckered into purchasing as well. It was a hasty decision thinking this company was legit. What is the latest on your situation. I am currently going back and forth with billing demanding a refund for this product I will never use. Ugh!



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