Oneguard Home Warranty is a SCAM NOT LEGIT AT ALL Las Vegas Nevada

On 6-17, I called oneguard to file a claim for a leak in my lawn irrigation system.  First thing they do is charge the service fee.  I was very specific on that call.  The calls are recorded.  Please retrieve it.  I said that I was not interested in finding my own contractor.  If they don't/can't handle it, then I DO NOT AUTHORIZE THE CHARGE.  I was assured they had a contractor and they would come out.  

On 6-21 I called to check as I had yet to hear from anyone.  I was again assured that I just needed to wait for the contractor.  

On 6-23, AS I WAS BOARDING A PLANE OVERSEAS, I received an email that read in part "as per our conversation, you are approved to find your own contractor..."  NO SUCH CONVERSATION EVER TOOK PLACE.  

I was able to call again on 6-24.  I asked for a manager.  I was told one would call me in 24 hours. It is very telling when a company has no process to escalate a call.  A manager will call you.  Yeah.  Sure they will.  

On 6-29, I called YET AGAIN.  and YET AGAIN I asked for a manager.  And YET AGAIN the answer is a manager will call you.  When?????  I am still waiting for the call I was promised LAST WEEK.  

No one at this company cares.  

No one at this company will tell you the truth.  

NO ONE AT ONEGUARD WILL HELP YOU.