PayPal Credit Card Refused to issue fairly earned credit card rewards

At PayPal's invitation I attempted to switch to online banking for managing my credit card account. To my shock, I found they had inserted my full name as the password on the account! I spent the morning of November 1, 2019 calling back and forth from Synchrony Bank to PayPal customer service in an effort to change this dangerous "password."

Neither was able to help and both told me I had to solve the problem with the other entity. Finally, in desperation I called to cancel my account, explaining why I was forced to do so. I was not clearly informed at the time that I would forfeit my reward of $315. 16 unless I redeemed the reward prior to closing.

When I called PayPal November 27, 2019 to request that my rewards be applied to the balance on my final statement, I was once again shocked--this time to find out that I had forfeited my reward when I closed the account.

I demanded to speak to a supervisor, explained the situation to her (Ariel at 855-520-0991, ID #5693), was once again refused, but told they would review the telephone call to see whether or not my rights had been clearly specified at the time of closing.

Because of PayPal's irresponsible and intractible behavior, I have little faith they will find in my favor and am angry and upset that they are withholding my fairly earned reward.