Report: #840849

Complaint Review: Pivotal Payments - melville New york

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  • Reported By: moon — Santa Rosa California United States of America
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  • Pivotal Payments 200 Broadhollow Rd Suite 207 melville , New york United States of America

Pivotal Payments TAlk about RIP OFF Internet

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Called the company due to high monthly charges. 
A little history:
Started with small company which was bought out by Pivotal which I did not contract with. Filled out all the paperwork required by new laws with the new company, Pivotal. 

I called due to the monthly charges with are almost double what they used to be. I don't use the account very often so I called about canceling. I get transferred to an account specialist who informs me that I am under contract until May and if I cancel  before May I will have a $400.00 cancelation fee. I say fine I will not cancel before my contract is up. DO NOT CANCEL ME. She says are you going to use the account anytime between now and May. I say no. The account is used for workshops and there are no workshops scheduled. So the answer is no.

Thepivotal employee says then I am gong to cancel your account and you will have to pay the fee. I say again NO do not cancel my account. She then informs me I have to give them sixty days notice so I say I will give you sixty days notice. BUT DO NOT CANCEL ACCOUNT UNTIL I GIVE THAT SIXTY DAYS NOTICE.

Again the pivotal employee  says I am canceling your account today and charging you a $400.00 dollar cancellation fee. Again I say DO NOT CLOSE THE ACCOUNT. I do not have $400.00 so therefore do not close the account.

Again the assistant says she is closing the account is it not her problem.

I repeatedly told Pivotal not to close the account and that I would be giving them sixty days notice.

Talk about a rip off!!!!!

This report was posted on Ripoff Report on 02/17/2012 11:03 AM and is a permanent record located here: https://www.ripoffreport.com/report/pivotal-payments-341/internet-talk-about-rip-840849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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