Road Runner Sports Road Runner 4 Times Repeated Scam and Violations of Terms of Service San Diego California

I have had repeated issues with Road Runner Sports over the last year over 4/4 interactions with this company.  In order to save time, I will highlight the two most egregious examples of poor business practices, unacceptable customer service, violations of their own terms of service and overall complete unprofessionalism.

During October 2020, I attempted to return some items that I had purchased from Road Runner.  While I was still within my 90 day return policy, they refused to accept my returns, constantly coming up for different reasons as to why they could not take my return.  They said that I must return it to the store of original purchase, which I was unable to do so, then said I could not send it back in to corporate headquarters as it would not arrive at their destination within 90 days. 

I asked if I could return it to the nearest Road Runner location, and they then made various reasons as to why they would not take my return, such as condition of item (which they did not know what condition it was in), time of return being only several days before 90 day return policy, and utilizing the wrong communication channel to reach out to them.  This ended with them blocking my email and no longer being able to communicate with them.

While this previous experience was enough to never work with them, they reached out via email in July 2021 and said I had a significant amount of rewards available to use, so I figured I would try once again to work with Road Runner and potentially get some new gear.  Transaction occured on July 29, 2021. Involved online purchase through roadrunnersports.com. Purchase was completed through Road Runners online portal. However, upon completion of order, the shipping address was destined for an old address that I do not live at.

Contacted customer service within 8 minutes. They took 4 days to respond. After purchase, Road Runner made fraudulent second charge on my bank card, resulting in canceled card and reordering of bank card. Have a documented email exchange in which Road Runner refuses to accept responsibility or take action to resend package or refund purchase. Each time they place blame back on customer and when there is legitimate rebuttal, they come up with more reasons as to not provide refund or send package to correct location.

During this entire experience, they refused many times to assist with either sending the package to the right address or providing a refund.  I had to cancel my debit card (which was metal and quite expensive), contact my bank for chargeback, contact the BBB, FTC and waste countless hours begging their customer service to remedy the situation in any way possible.

Overall, Road Runner has below acceptable levels of customer service.  They will get you to sign up for their VIP rewards service and make it nearly impossible to cancel.  They have done similar things of refusing to provide refunds on items that don't get delivered to other customers.  I write this not to vent, but to ensure that no one ever has to go through such a terrible experience.

I will continue to attempt to reach out to their C-levels to ensure that they fix their own policies, as well as warn potential customers to avoid their company until they get their act together.  Save yourself a significant amount of headache and grief and avoid Road Runner Sports at all costs.