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Report: #1481062

Complaint Review: Rock Auto LLC - MADISON WI

  • Submitted:
  • Updated:
  • Reported By: Aldo — McAllen United States
  • Author Confirmed What's this?
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  • Rock Auto LLC 6418 Normandy Lane SUITE #100 MADISON, WI United States

Rock Auto LLC ROCKAUTO ROCKAUTO.COM I RETURNED EXPENSIVE PART, THEY KEPT MONEY AND PART AND CLOSED MY TICKET MADISON WI

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I ordered from Rockauto because it was one of the few platforms that allowed to put the year, model and style of the car (coupe,etc). I bought with confidence because it even stated the engine, number of cylinders (e.g. 2012 MERCEDES-BENZ C250 1.8L L4 Turbocharged). My mechanic confirmed that my current alternator was faulty.

When the part arrived I paid my high end mechanic shop to install it. After a week of being installed, the battery emoticon came up again, the nav turned off, and the car shut off. I took it back to the mechanic and they told me that the alternator was not supplying enough current to the cars computers and therefore was not for a 2012 c250 coupe, my car.

At this point I was pretty upset because my car had been at the mechanic shop twice in 2 weeks for the same problem. I lost confidence in Rockauto and decided for my mechanic to install the right part so the job could be guaranteed. I buy a part that you say is for my car. I pay $200 for my mechanic to install it.

The part does not work for my car, and you cannot return my money after I sent it back to you? How am I supposed to return an uninstalled/untouched part. I am returning the part because it failed, and it cost me a significant amount of time and money, the mistake was made on your end for selling me a wrong part. The real mistake was trusting Rockauto.

This report was posted on Ripoff Report on 06/27/2019 07:13 AM and is a permanent record located here: https://www.ripoffreport.com/report/rock-auto-llc/madison-wi-dotcom-i-returned-1481062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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