Complaint Review: saks fifth avenue - New York NY
saks fifth avenue They promised to refund $100 to me, but they didn't. New York NY
I made a purchase on Saks Fifth Avenue on January 29th 2020. During the check out process, I encounter an issue that I could not apply a promotion code, this promotion code is “SHOPSF”,it takes $100 off after $300 purchase. I asked their representative, an assistant online named Oscar helped me. I’m planing to have a new account and apply the promotion code, but he said I can go ahead make the purchase, and he will issue a gift card later on.
I have our chat history saved. But after few months I receive items, i still haven’t received anything regarding the $100 gift card they promised me. They have different excuse every time I call them. First, they’re saying they gonna issue a gift card, but they didn’t. Second, they’re saying they already issued me a refund, but I don’t see any transactions in my account. Last time I called, they said the promotion already applied on my order, but that is not the truth.
I have an order canceled previously which has the code applied, it says the code is applied, but not the order with issues. I don't know why they're saying this, but they're not honest to their customers.
This report was posted on Ripoff Report on 08/04/2020 07:47 AM and is a permanent record located here: https://www.ripoffreport.com/report/saks-fifth-avenue/new-york-ny-promised-refund-1498398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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