Complaint Review: Select Portfolio Servicing,Inc (SPS - Salt Lake City Utah
Select Portfolio Servicing,Inc (SPS SPS Charging Late fees for payments there are neglecting to withdraw from my bank via autopay Salt Lake City Utah
*Author of original report: You Did Not Read My Original Complaint.
*Consumer Comment: Calm Down
*Author of original report: WELL YOU ARE WRONG
*Consumer Comment: Nobody Cares
*Author of original report: REBUTTAL #2
*Author of original report: Rebuttal To Rebuttal
*Consumer Comment: Obvious Question
My mortgage has been sold to SPS to handle my loan and payments. I'm set up with on Autopay, via contract, for a Bi-Monthly autopay payment. I received a letter from SPS showing I was almost two months behind (4 payments) on my loan and being charged late fees. I called customer service and was informed my account still shows I'm active on autopay.
When I asked, "so what's the problem" I was put on hold several times but the person helping could not get an answer. I took his name and EXT and he said he'd get back in a day or two. Never did. I called his extension and got another person who knew nothing. He said the person I wanted will call when he gets back that day. He never did.
I contacted the Ombudsman via a formal complaint form. I never heard back from him either. To make things worse when I filed complaints with major government agencies such as government-run CFPA( Consumer Financial Protection Agency) or other complaint sites they claimed they've never heard of Select Portfolio Servicing but they did take my complaint and all relevant information.
What is really scary are the hundreds of much more serious complaints on the BBB or Consumer Affairs website and many others. This will seriously hurt my credit and accrue more and more late fees since the company ignores my situation.
This report was posted on Ripoff Report on 01/28/2020 12:49 PM and is a permanent record located here: https://www.ripoffreport.com/report/select-portfolio-servicinginc/salt-lake-city-utah-charging-1491004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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