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Report: #1484773

Complaint Review: SPRINT CORPORATION -

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  • Reported By: Aaron — Irvine United States
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SPRINT CORPORATION Formerly called: Brown Telephone Company (1899–1911), United Telephone Company (1911–1925), United Telephone and Electric (1925–1938), United Utilities, Incorporated (1938–1972), United Telecommunications (1972–1992), Sprint Nextel Corporation (2005–2013) Fraudulent Charges Upon Discontinuing Service

*Consumer Comment: Just Pay The Bill

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After Being a loyal Sprint customer for over 18 years, my work decided to buy us phones and plans through another carrier. My contract was up, so I didn't owe sprint anything at the time of cancellation. i simply ported our 2 phone numbers over to the other Carrier, and returned both phones as requested.

They offered to let me keep the "free phone" they gave us 2 years prior. But they wanted us to "buy out" the rest of the price for the "free phone". OR they wanted us to return it. Rather than pay for a phone we no longer needed, we returned it to Sprint.

A Month later, we received a bill from Sprint which was about the cost for a monthly bill ($168). I thought this was an error and contacted them about this issue, disputing the charges. The representative told me that one of the phones was damages beyond repair, and that this was a bill to pay for damaged phone. (Phone was not damaged, kept ina  lifeproof case it's entire life with a screen protector) Phone was also waterproof (Iphone7) . 

Called again today 9/10/19 and they claimed that not clearing my icloud could result in this kind of charge... this is because I am asking them to prove to me that my phone was damaged. They have not shown any proof of damage, as there was none. Also, since they want me to pay the $160 for my phone that was returned undamaged, I want it back. I am not paying for a phone for 2 years, then when I turn it in, I am required to pay it off, and not get to keep it. So they have stolen my phone and are now asking me to pay it off for them to sell it again refurbished. 

Sprint is beyond not helpful when it comes to customer service. Needless to say, I will steer clear of this company for as long as I live. You don't do this to people. Especially when we cleared the slate, paid all our bills, and returned the devices. This is just flat out Extortion, because we went with another carrier. And to be honest, I'm glad we did. I wouldn't want to give another penny to these crooks.

This report was posted on Ripoff Report on 09/10/2019 05:33 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Just Pay The Bill

AUTHOR: Jim - (United States)

POSTED: Tuesday, September 10, 2019

It really doesn't matter at this point what the issue is - sorry, but that's the way it is.  Are you planning on jeopardizing your credit for $160?  The minute you say no I won't pay, then it gets sent to collections, the debt gets reported to the 3 credit bureaus, and then what?  You can't challenge the item on your report because they will have what is a valid bill, and the bureaus won't care about the issues surrounding why the bill was generated.

Could they be correct?  Possibly.  The situation they describe regarding the inability to clear the cloud could be valid.  Can you prove it isn't the case?  Probably not.  That's the real problem here.  I get you're upset and you should not have to pay.  Well, you have a complaint here that can never be removed and for $160, they lost your business for life.  Maybe that's a close trade off?

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