Complaint Review: Square Up - Internet
Square Up Square Chargeback on a valid charge Internet
*Consumer Comment: No - Not The Same Thing
*Author of original report: Answer to question: Did I get signature for the charge.
*Consumer Comment: Two Questions
I provide short term vacation rental studio and list my unit on Airbnb as well as Booking.com. When ever someone books through Booking.com I have to process the credit card myself. We do not have a check in counter to meet our guests and swipe their credit card upon arrival so I ask my guests to provide their ID and credit card (only last 4 digits showing) to verify that the names match (Reservation, ID and Credit card). I then manually key in the charge and forward our guests check in insturctions with their own personal 4 digit code to enter the rental. One of my guests stayed back in August. 3 months later she submits a chargeback to her credit card stating she knows nothing about the charge. Square notified me that I needed to submit proof that this was a valid charge to dispute the chargeback. I submitted the rerervations details with the terms, dates, rules, etc from the Booking.com site as well as a copy of her credit card and ID that she provided me. I even submitted additional correspondence that we had before and during her stay at my studio. Square said the credit card company sided with her and therefore they were taking back the $390.00. I called back to Square and asked for all the proof (correspondence) from her credit card company to Square as I was going to forward it to Booking.com. Booking.com says they never have any problems fighting chargebacks and they think Square did not process the dispute properly. Square says they have no correspondence to forward to me as it is all done internally through the computer. I call foul play. Even IF there was a chance that someone stole the credit card and ID and made a reservation in that name I as a business should not be held liable for fraudulent use of a credit card card if I did my due diligence in verifying the information all matched. Square should not deduct the balance from me. How can an online business survive if everyone can just charge what they want and then say they know nothing about it. There should be business protections built into the fees we pay for using the credit card processing in the first place. I could understand if I had not done due diligence in verifying the credit card, ID and name on reservation all matched. So warning: DO NOT USE SQUAREUP FOR YOU CREDIT CARD PROCESSING. Use someone else. I am going to do research to find out which credit card processing company stands behind their business parters.
This report was posted on Ripoff Report on 12/23/2019 12:49 PM and is a permanent record located here: https://www.ripoffreport.com/report/square/chargeback-valid-charge-1489463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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