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Hello,

I am writing because I am very upset with the recent results of an order I tried to place with 1stopbedrooms. I have ordered items in the past and have been extremely happy with my the entire purchase process and with the items I have ordered.

This time I was contacted because an order I placed was not properly totaled online when I paid for it and then again contacted to pay extra shipping, then again contacted because my item were going to be placed on backorder.

When I spoke to the sales representative about the backorder, I in the middle of driving and was very irritated at this point and agreed to the backorder because he told me I had to let him know immediately. At no time did he explain that I would have to pay a fee to cancel or anything about how the backorder process worked. 

I did not read this information when I placed the order because according to my order on line this was not going to be an issue. The sofa I ordered has not yet been shipped or processed and the ottoman has been processed and shipped to the shipping company though no one has contacted me yet.

I understand paying a fee to cancel the ottoman but do not agree with paying to cancel the order on the sofa.

When I called the number on the website, several times, they were not helpful and did not answer my questions. At one point I asked to speak with someone else because I could not understand the lady. She placed me on hold for about 10 to 15 minutes and then came back on the line and told me she would e-mail me my fees that I had to agree to. I almost through my phone I was so upset with her. 

Several representatives told me they would e-mail me things I had to agree to on-line so they had documentation but I have not even received those yet.

Is there any way this issue can be resolved?

Thank you,

Mary F. Shupp

419-202-8824