Complaint Review: 1 stopbedrooms - NY
I am writing because I am very upset with the recent results of an order I tried to place with 1stopbedrooms. I have ordered items in the past and have been extremely happy with my the entire purchase process and with the items I have ordered.
This time I was contacted because an order I placed was not properly totaled online when I paid for it and then again contacted to pay extra shipping, then again contacted because my item were going to be placed on backorder.
When I spoke to the sales representative about the backorder, I in the middle of driving and was very irritated at this point and agreed to the backorder because he told me I had to let him know immediately. At no time did he explain that I would have to pay a fee to cancel or anything about how the backorder process worked.
I did not read this information when I placed the order because according to my order on line this was not going to be an issue. The sofa I ordered has not yet been shipped or processed and the ottoman has been processed and shipped to the shipping company though no one has contacted me yet.
I understand paying a fee to cancel the ottoman but do not agree with paying to cancel the order on the sofa.
When I called the number on the website, several times, they were not helpful and did not answer my questions. At one point I asked to speak with someone else because I could not understand the lady. She placed me on hold for about 10 to 15 minutes and then came back on the line and told me she would e-mail me my fees that I had to agree to. I almost through my phone I was so upset with her.
Several representatives told me they would e-mail me things I had to agree to on-line so they had documentation but I have not even received those yet.
Is there any way this issue can be resolved?
Mary F. Shupp
This report was posted on Ripoff Report on 12/10/2019 10:30 AM and is a permanent record located here: https://www.ripoffreport.com/report/stopbedrooms/ny-hello-i-writing-upset-1488874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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