Coleman Furniture Renegade Delivery Excessive Delivery Delay w/Damaged Furniture Cedarhurst New York

I placed a $5,600 order with Coleman Furniture expecting a smooth experience and a high-quality product. Unfortunately, the process was marked by delays, miscommunication, and disappointing service.

After placing my order, I was informed that delivery would take approximately 60 days—a surprising delay in today’s online retail environment. For comparison, other retailers like Wayfair have consistently delivered similar items within days, often at more competitive prices. Ultimately, it took 101 days for my order to be completed.

I had ordered a five-piece sectional and confirmed with Coleman that it could be arranged in any configuration. However, upon delivery, Coleman’s own professional assembly team immediately recognized that the sectional could only be set up in a single layout, which did not suit my space. The team, hired directly by Coleman, documented the issue in their report. Despite this, Coleman required me to submit photos and additional proof, which felt unnecessarily burdensome and dismissive of the report already provided by their own experts.

Another frustrating experience involved attempting to redeem my reward points on a sale item. I was told the item was unavailable, yet it remained listed as “in stock” on Coleman’s website. When I tried to use my points on a different item, I was informed that my 520 points had been removed from my account without explanation. These interactions left me feeling undervalued as a customer.

Later, a replacement console arrived at a local warehouse, and I was contacted by Coleman’s “white glove” delivery service. After completing their questionnaire, the delivery was scheduled for a date I was unavailable. The system did not allow me to select a preferred delivery date—it simply assigned one, with no flexibility. The delivery company, Renegade Furniture, is owned by Ari Greenwald, who also owns Coleman Furniture, which raises concerns about accountability across both entities.

To date, my sectional still does not connect properly and shifts or tilts when in use, posing both a safety and comfort issue. When I told Coleman about this (for the 5th time) they simply said this issue was resolved with the replacement piece delivery I had this week. They were 110% WRONG and that only serves as an example of how they do not listen to customers nor do they actually do anything to resolve problems.

As a former professional in the home accessories industry, I intend to share this experience with Coleman’s competitors. Each misstep represents an opportunity for others to improve, earn customer trust, and differentiate themselves through better service and transparency. I believe it’s important for industry peers to understand how Coleman handled this order, so they can position themselves to serve customers more effectively and capture those customers.

In the end I gave Coleman multiple opportunities to make things right. But there was NEVER a price adjustment offered as a gesture of good faith for waiting 101 days to fulfill an order that never fully worked in my space despite checking prior to the purchase. $5600 is a lot of money to spend and even at that level Coleman Furniture simply does not care about the customer’s experience.