Coleman Furniture RENEGADE FURNITURE Failed to honor Warranty! Cedarhurst NY New York

I was super excited about this purchase as it was going to allow  my wife and myself to open up our one bedroom into a nursy and we would use this as a bed for ourselfs (I called Coleman before we bought it and verified we could use this regularly)  I looked around and found this to be a decent couch/ sleeper and was willing to pay a little more than competitors because there was no tax and the shipping was included.

That said I have noticed issues first the men who came and delivered my couch wanted me to pay them extra to remove my old couch and looked to be drug addicts which bothered me allot considering Coleman said they were professionals but aside from that small aspect ill move on to the couch its self.

The couch at first seemed amazing and I loved sitting in it and seeping on it however within a two week time frame the couch started to sag anywhere i sat in it and I am using pillows to sit on in order to not feel like i am sinking into the couch. I have noticed also the staples holding the material are coming out! This is a serious health hazzerd to my current one year old daughter not to mention poor craftsmanship. The front part of the couch is cracked in two to three different places. The last thing about this couch that has really gotten to me is the sleeper angle of it, I was convinced to buy this because it said Memory foam but in all reality it is more like mattress padding with a hint of foam but what really gets to me is the coving layer on the mattress is moving and is already developing holes because of the couches frame. I have contacted the warranty department and I was told they would cal me back on Tuesday...its now Friday and no response, I even replied to the e-mail with the pictures and documentation they asked fore and I still haven't gotten a response back. I am sad to say I will be filling a report on the BBB and other review sites.