TD Ameritrade Hard to communicate a problem

I was moved from Scottrade because it was sold and new owner is TD Ameritrade. I was told I could use my Scottrade password. it worked for short time and every thing stopped cooperating. Secret questions stopped working password stopped working. I was on the phone several times trying to get into my account. I find help to fix my problem several times when it repeated. However now they expected me to get in to my account to fix it however for example have a computer with out the keyboard connected some computers write error keyboard missing press any key to continue.

Therefore years go bye and still not able to get into my account however several times a year they send letters. I went to Etrade a much better place I never knew how many things they have to offer its amazing its delightful and none of problems I had at TD Ameritrade TD Ameritrade is next to nothing compared to Etrade. TD Ameriitrade lied about or hide what will happen moving out to Etrade and TD ameritrade charged me $350 moving a stock worth $0.00 or near $0.00001